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      职场微笑副作用

      2011-05-04 16:40

           导语£º职场中你应该如何处世£¬永远保持智慧谦和的微笑£¬貌似并非必胜法宝£¡外语教育网倾心指点£¬职场微笑副作用£¡

      ¡¡¡¡¡¡¡¡Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity.  ¡¾外语教育%网www.5740465.com¡¿

      ¡¡¡¡¡¡¡¡要求员工微笑服务可能适得其反£¬因为美国研究者称强颜欢笑会进一步破坏员工心情£¬从而影响工作¡£

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      ¡¡¡¡¡¡¡¡Brent Scott£¬ assistant professor of management at Michigan State University£¬ and former MSU doctoral student Christopher Barnes£¬ studied a group of city bus drivers during a two-week period. They examined the effects of fake smiling and deep acting£¬ or cultivating positive emotions by recalling pleasant memories.

      ¡¡¡¡¡¡¡¡密歇根大学的管理学副教授布伦特¡£斯科特和前明尼苏达大学博?#21487;?#20811;里斯托弗¡£巴恩斯对一组城市公交司机进行?#23435;?#26399;两周的研究£¬以检验强颜欢笑£¬真诚微笑£¬和回忆快乐往昔¡¢培养积极情绪这几?#26234;?#32490;处理方式的效果¡£

      ¡¡¡¡¡¡¡¡"Employers may think that simply getting their employees to smile is good for the organization£¬ but that's not necessarily the case£¬" Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal£¬ and that's bad for the organization."

      ¡¡¡¡¡¡¡¡The researchers found the findings were stronger for the female bus drivers.

      ¡¡¡¡¡¡¡¡斯科特在一份声明中称£º“雇主往往以为让员工微笑对组织大有裨益£¬事?#31561;?#24182;非如此¡£为微笑而微笑只能让?#20284;?#24811;¡¢孤僻£¬于组织并无益处¡£”研究者发现尤其适用于女性公交司机¡£

      ¡¡¡¡¡¡¡¡"Women were harmed more by surface acting£¬ meaning their mood worsened even more than the men and they withdrew more from work£¬" Scott says. "But they were helped more by deep acting£¬ meaning their mood improved more and they withdrew less."

      ¡¡¡¡¡¡¡¡斯科特说£º“表面文章让女性更受伤害£¬心情的受影响程度比?#34892;?#26356;甚£¬而且更怠工¡£但是学习真诚的微笑£¬她们的情绪?#25351;?#27604;?#34892;?#26356;好£¬也能更积极工作¡£”

      ¡¡¡¡¡¡¡¡Deep acting may help improve mood in the short-term£¬ but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic.

      ¡¡¡¡¡¡¡¡?#27426;?#30495;诚微笑在短期可能改善情绪£¬但斯科特?#31561;?#38271;期如此则可能开始自?#19968;?#30097;笑容的真实性¡£

      ¡¡¡¡¡¡¡¡The findings are published in the Academy of Management Journal.

      ¡¡¡¡¡¡¡¡Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity.

      ¡¡¡¡¡¡¡¡要求员工微笑服务可能适得其反£¬因为美国研究者称强颜欢笑会进一步破坏员工心情£¬从而影响工作¡£

      ¡¡¡¡¡¡¡¡Brent Scott£¬ assistant professor of management at Michigan State University£¬ and former MSU doctoral student Christopher Barnes£¬ studied a group of city bus drivers during a two-week period. They examined the effects of fake smiling and deep acting£¬ or cultivating positive emotions by recalling pleasant memories.

      ¡¡¡¡¡¡¡¡密歇根大学的管理学副教授布伦特¡£斯科特和前明尼苏达大学博?#21487;?#20811;里斯托弗¡£巴恩斯对一组城市公交司机进行?#23435;?#26399;两周的研究£¬以检验强颜欢笑£¬真诚微笑£¬和回忆快乐往昔¡¢培养积极情绪这几?#26234;?#32490;处理方式的效果¡£

      ¡¡¡¡¡¡¡¡"Employers may think that simply getting their employees to smile is good for the organization£¬ but that's not necessarily the case£¬" Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal£¬ and that's bad for the organization."

      ¡¡¡¡¡¡¡¡The researchers found the findings were stronger for the female bus drivers.

      ¡¡¡¡¡¡¡¡斯科特在一份声明中称£º“雇主往往以为让员工微笑对组织大有裨益£¬事?#31561;?#24182;非如此¡£为微笑而微笑只能让?#20284;?#24811;¡¢孤僻£¬于组织并无益处¡£”研究者发现尤其适用于女性公交司机¡£

      ¡¡¡¡¡¡¡¡"Women were harmed more by surface acting£¬ meaning their mood worsened even more than the men and they withdrew more from work£¬" Scott says. "But they were helped more by deep acting£¬ meaning their mood improved more and they withdrew less."

      ¡¡¡¡¡¡¡¡斯科特说£º“表面文章让女性更受伤害£¬心情的受影响程度比?#34892;?#26356;甚£¬而且更怠工¡£但是学习真诚的微笑£¬她们的情绪?#25351;?#27604;?#34892;?#26356;好£¬也能更积极工作¡£”

      ¡¡¡¡¡¡¡¡Deep acting may help improve mood in the short-term£¬ but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic.

      ¡¡¡¡¡¡¡¡?#27426;?#30495;诚微笑在短期可能改善情绪£¬但斯科特?#31561;?#38271;期如此则可能开始自?#19968;?#30097;笑容的真实性¡£

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